Help desk and Active Directory lab
Vanaheim gives you a Windows 11 PC in your browser, a queue of tickets and forty fictional employees who keep forgetting their passwords. You fix what is broken and write up what you did.
Invite-only for now. Follow along on TikTok for new tickets.
Student login“I changed my password this morning and now it says my account is locked. I run payroll at 3 and I can’t get into anything.”
YOUR MOVE. Find her account in Active Directory, work out why it locked, get her back in and record what you did.
Pick a level and a ticket arrives. Each one is a realistic fault built into a simulated company, so you can practice without touching anything that matters.
Lockouts, forgotten passwords, and disabled or expired accounts.
Shared folders, mapped drives and group membership.
Name resolution and services. The harder tier.
Odd sign-ins, privileged group audits and phishing reports.
Tells you whether you actually fixed it.
You need a browser and an email address your instructor has approved.
Go to the lab address. Cloudflare emails you a six-digit code. Enter it.
Use the username and password your instructor gave you, then scan the QR code with an authenticator app. You scan it once.
Pick your PC from the list. It opens in a browser tab as a full Windows 11 desktop, joined to the company domain.
Open GLPI, pick a ticket and fix it. Everything you do is recorded, so your instructor can review it with you.
A small company, built to behave like a real one. It runs on a single server rack in the instructor’s home lab.
vanaheim.internal, with departments, groups, policies and file shares
New tickets go up on TikTok first. Follow along and see what lands in the queue.
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