Help desk and Active Directory lab
Vanaheim gives you a Windows 11 PC in your browser, a queue of tickets and forty fictional employees who keep forgetting their passwords. You fix what is broken and write up what you did.
“I changed my password this morning and now it says my account is locked. I run payroll at 3 and I can’t get into anything.”
YOUR MOVE. Find her account in Active Directory, work out why it locked, get her back in and record what you did.
Each ticket is a real fault in a live domain. Your instructor breaks an account, you find the cause and fix it, and the answer key shows what was wrong.
Verify the caller, reset the account and set it to change at next sign-in.
Find which policy tripped, clear the lock and tell the user what happened.
Trace a missing file share back to a group membership and correct it.
Log every step in GLPI the way a team lead would want to read it.
You need a browser and an email address your instructor has approved.
Go to the lab address. Cloudflare emails you a six-digit code. Enter it.
Use the username and password your instructor gave you, then scan the QR code with an authenticator app. You scan it once.
Pick your PC from the list. It opens in a browser tab as a full Windows 11 desktop, joined to the company domain.
Open GLPI, pick a ticket and fix it. Everything you do is recorded, so your instructor can review it with you.
A small company, built to behave like a real one. It runs on a single server rack in the instructor’s home lab.
vanaheim.internal, with departments, groups, policies and file shares
Access is by invitation. Ask your instructor to add your email address, then walk in.
Enter the Lab